Robotic External Contact Center
Pre-collection: notifying of an upcoming payment date
1st-phase soft collection: 1-5 day overdue
2nd-phase soft collection: 6-10 day overdue
3rd-phase soft collection: 11-15 day overdue
Third party calls
Telemarketing: Cold and warm calling sales
NPS: Customer Satisfaction Measurements
HR: Calls for mass positions hiring
